DIR

One Year Cabling Services and Related Products Warranty – work has been performed without defect in workmanship or material under the DIR Cabling Services and Related Products will be warrantied for 1-year from the executed date of completion. Damages caused by human error, vandalism, natural disasters, rodents, or any external source other than normal wear and tear are not covered under warranty. To obtain warranty work on an installation installed by Convergence Cabling Inc., contact Raymond Ridgway at (512) 451-1716.

Twenty-five Year Manufacture System Warranty on Cabling Services and Related Products – high profile projects may be eligible for Panduit 25-year System Warranty. Project details and standard close out documentation (test results and as-built) will be submitted to Panduit warranty department for acceptance and issuance of 25-year Panduit System Warranty to customer project point of contact.

Thirty Day Return Policy for Cabling Services and Related Products - Materials purchased through Convergence Cabling must be return in original unopen package and returned by the customer within 30 days of purchase. All returns are subject to a 20 percent restocking fee. Special order items are not returnable, these items will be disclosed when quote is provided with additional notification prior to purchase acceptance. Special order items are typically non-stock or close out items. Used materials and any cable cuts (copper or fiber) cannot be returned. Provide Purchase Order Number, product description, part number, and quantities to be return in written form to the attention of Raymond Ridgway.