DIR

Texas Department of Information Resources logo: the letters DIR in blue with the silhouette of Texas forming the hole in the D.

DIR Contract Name:

Cabling Services and Related Products

DIR Contract Number:

DIR-CPO-4815

Cabling Services and Related Products Contracts Order Fulfillment Contact Information

Name: Raymond Ridgway, Chief Operations Officer
Contract Number: DIR-CPO-4815
Office: (512) 451-1716
Fax: (512) 451-1164
Email: [email protected]
CC Email: [email protected]

How to Order Cabling Services and Related Products

  1. For product and pricing information, contact Raymond Ridgway.
  2. Generate a purchase order, made payable to Convergence Cabling, Inc. DIR Contract Number DIR-CPO-4815 must be referenced on purchase order.
  3. E-mail or fax purchase order and quote to designated sales representative:

    Name: Raymond Ridgway, Chief Operations Officer
    Contract Number: DIR-CPO-4815
    Office: (512) 451-1716
    Fax: (512) 451-1164
    Email: [email protected]
    CC Email: [email protected]

DIR Products

Warranty and Return Policy

One Year Cabling Services and Related Products Warranty – work has been performed without defect in workmanship or material under the DIR Cabling Services and Related Products will be warrantied for 1-year from the executed date of completion. Damages caused by human error, vandalism, natural disasters, rodents, or any external source other than normal wear and tear are not covered under warranty. To obtain warranty work on an installation installed by Convergence Cabling Inc., contact Raymond Ridgway at (512) 451-1716.

Twenty-five Year Manufacture System Warranty on Cabling Services and Related Products – high profile projects may be eligible for Panduit 25-year System Warranty. Project details and standard close out documentation (test results and as-built) will be submitted to Panduit warranty department for acceptance and issuance of 25-year Panduit System Warranty to customer project point of contact.

Thirty Day Return Policy for Cabling Services and Related Products - Materials purchased through Convergence Cabling must be return in original unopen package and returned by the customer within 30 days of purchase. All returns are subject to a 20 percent restocking fee. Special order items are not returnable, these items will be disclosed when quote is provided with additional notification prior to purchase acceptance. Special order items are typically non-stock or close out items. Used materials and any cable cuts (copper or fiber) cannot be returned. Provide Purchase Order Number, product description, part number, and quantities to be return in written form to the attention of Raymond Ridgway.